Client Story – Automation
How Intercargo Scandinavia uses robotic process automation to work around the clock
“ECIT has empowered us to make use of every hour of the day while also freeing up valuable time.” — Lone Hjorth Rasmussen, System Specialist & Analyst, Intercargo Scandinavia A/S
Company: Intercargo Scandinavia A/S
Industry: Transportation & Logistics
Founded: 1997
Employees: ~205 (45 office, 160 drivers)
Location: Hadsten, Denmark
Solution: RPA – Robotic Process Automation
The challenge: manual processes eating into every working day
Intercargo Scandinavia is an international transportation and logistics company with decades of experience moving temperature-controlled goods across Scandinavia and Northern Europe — from chilled food and high-value cargo to general freight.
With a fleet of trucks running fixed routes and a wide range of variables to manage — ferry crossings, fuel prices, continuous registrations and multi-step approval flows in their transport system — the company’s office team spent a significant portion of each day on manual, repetitive data entry. The work was necessary, but it was not the best use of their time.
“We had a lot of manual and time-consuming processes, and routine-heavy tasks that were just waiting to be optimised through technology.”
— Lone Hjorth Rasmussen, System Specialist & Analyst, Intercargo Scandinavia A/S
The solution: four RPA robots integrated into daily operations
Intercargo was already working with ECIT as their external IT department, so when the need for process automation became clear, the conversation happened naturally. ECIT introduced robotic process automation (RPA) as a solution — and the partnership expanded from IT support into intelligent workflow automation.
ECIT’s existing knowledge of Intercargo’s IT infrastructure proved to be a significant advantage. Rather than starting from scratch, the team could design and deploy automation solutions that integrated directly into Intercargo’s existing systems, including their transport management platform Transpas.
“Our existing knowledge and understanding of Intercargo’s IT infrastructure was an important factor when implementing digital assistants in their work processes. It is a big help that everything is placed in our own secure data centre — and that we have a good partnership that makes it easy to integrate new solutions with smooth transitions.”
— Kasper Vestergaard Brockhoff, RPA Team Lead, ECIT Automate
Today, four RPA robots run seamlessly alongside Intercargo’s team — handling data entry, approvals, price updates and invoice generation that previously required hours of manual effort each day. Crucially, the robots don’t keep office hours. They run overnight, meaning tasks initiated at the end of one working day are completed and ready to act on the next morning.
“We take advantage of the fact that the robots can work during the night. We can initiate something before going home and it will be ready for the next step in the process when we get back the next morning. This makes us way more efficient, creating a great deal of value.”
— Lone Hjorth Rasmussen, System Specialist & Analyst, Intercargo Scandinavia A/S
The results: measurable time savings and fewer errors
The impact has been concrete and consistent. Across the four robots in use, time savings range from 15 minutes to several hours per day — with one process alone saving a full working day each month. Beyond time, the automation has reduced person-dependent errors and removed the need for manual oversight of routine tasks.
4 RPA robots deployed across daily operations
24/7 Overnight processing — no manual monitoring needed
1 day Saved per month on one process alone
0 Manual oversight required on automated tasks
“We have created a digital assistant that works automatically, liberating Intercargo from surveilling the process manually. This results in efficiency and frees up time to focus on more value-creating tasks.”
— Kasper Vestergaard Brockhoff, RPA Team Lead, ECIT Automate
A partnership built on trust and responsiveness
What stands out in Intercargo’s account of the collaboration is not just the technology — it is how the partnership works. ECIT functions as a proactive partner, not just a vendor. Ideas are turned into working solutions quickly, the team is kept informed throughout, and no request is met with “we can’t do that.”
“ECIT is always suggesting solutions based on our specific needs. Their consultants have a remarkable ability to understand our challenges and adjust solutions to our organisation — and that is extremely valuable. In general, they execute on our ideas in no time, and they always make sure that we are part of the whole process.”
— Lone Hjorth Rasmussen, System Specialist & Analyst, Intercargo Scandinavia A/S
For Intercargo, the automation programme has done more than save time — it has created the operational headroom to grow. With manual bottlenecks removed and overnight processing in place, the team can focus on what matters most: running an efficient, reliable logistics operation across Scandinavia and Northern Europe.
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